Last updated: June 2026
Introduction
sky-cypress is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store, and protect information when you use our website or engage our services.
Information We Collect
We may collect the following types of personal information:
- Name and contact details provided through our enquiry forms
- Email address for communication purposes
- Service preferences and project requirements
- Technical data including IP address, browser type, and device information
- Usage data about how you interact with our website
How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide requested information
- Deliver our smart home installation and maintenance services
- Send relevant communications about our services when you have consented
- Improve our website and user experience
- Comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: When you submit enquiry forms or subscribe to communications
- Contract: When necessary to fulfil our service agreements
- Legitimate Interests: To operate and improve our business
- Legal Obligation: To comply with applicable laws
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy. Enquiry data is typically retained for 24 months. Service records are kept for 7 years to comply with legal requirements.
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist our operations under strict confidentiality agreements
- Legal authorities when required by law
- Professional advisers such as solicitors or accountants
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections, secure data storage, and restricted access protocols.
International Transfers
Your data is primarily stored within the United Kingdom. If data transfer outside the UK is necessary, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this policy periodically. Significant changes will be communicated through our website.
Contact Us
For privacy-related enquiries or to exercise your rights, contact us at:
sky-cypress
47 Pemberton Road
London, SW11 5XR
United Kingdom
[email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.